AMBITIA

Master the Art of Service Design: Online Course

Unlock the secrets of service design with our comprehensive online course. Learn to create exceptional service experiences that delight customers and drive business success. Enroll now and transform your approach to service delivery!

. Online Mentorship . 6 Weeks . Career Support

Rating

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This course includes

Weekly sessions with the instructor & practice hands on learning

Downloadable workbook,

E-books & resources

Design reviews by the instructor & peer-peer reviews

Estimated learning time: 5 hrs per week spread over 6 weeks.

One on One sessions with the instructor

Certificate of completion

Course model

FORMAT Online course

TASTER SESSION June 5

MODULES 5

DURATION 6 weeks

TIME 5 Hours/Week

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How This Course Help Your Career

Practical Info

Course Price

Free for Members, Take as many

courses as you want for a flat fee.

Design Sprint

Go back home with a winning

case study in 6 weeks

Practical Application

Gain practical skills and insights that you can immediately apply to your role.

Expert grading

Learn from experts with extensive experience in service design and customer experience.

Course material

You’ll have access to your course material for the entire duration of your membership.

Interactive Learning

Hands-on activities, case studies to apply concepts in real-world scenarios.

Weekly huddles

Join virtual design huddle sessions to collaborate & practice

Learn anywhere

Our course material is available to learn from the office, from your sofa and on the go.

Who should attend?

Design aspirants looking to pursue a career in Service/UX design & students looking to crack a Design Master’s abroad.

Anyone interested in learning about the principles and practices of service design to drive business growth and differentiation.

Anyone looking for a career switch into a role that intertwines business, customer experience, research & strategy.

Entrepreneurs and business owners seeking to enhance their service offerings and customer satisfaction.

What You Will Learn

Learning

What Service Design is, where it came from and how it compares to User Experience (UX) design and Customer Experience (CX) design.

Get a holistic perspective of what service design entails, its actors , processes, components & outcomes.

Skillsets, toolkits & design methods & apply the learnings on real-world scenarios & drive value out of them.

Doing

Discover strategies for integrating digital and physical interactions seamlessly to create cohesive and immersive service experiences

Analyze the areas of improvement in your service by championing design research & by re-designing optimized customer journeys.

Visualize the ecosystem of your service from an employee’s & customer ‘s perspective by plotting the stakeholders with the values they exchange.

Practicing

Use the concept of Service design to analyze the end-end blueprint of a service

Be adept in managing stakeholders & convincing them with your design decisions.

Get your hands dirty by doing design thinking iterations with the stakeholders using whiteboard sessions, prototypes & journeys to iteratively refine service offerings and ensure alignment with customer expectations.

Mentor

Shivani Sundar

Highly energetic and a creative Service & experience design manager currently working in Fintech industry, based out of London, UK.

Skills

Design thinking, UX research, UI design, Branding , Design strategies, Service blueprinting, heuristic evaluation, journey mapping, system mapping, strategic analysis

UX design masters with Distinction from Kingston University, London, UK.

Certified Human centered strategy practitioner.

Worked in design projects across US, Italy, India , Singapore and UK.

Currently practices service design & design strategy to optimize SaaS services, promote value based selling & foster innovation within FinTech.

She has successfully designed UI/UX for 4+ Android apps, transformed services in various domains & organized Design thinking hackathons for various companies

Skills you will gain

Journey

Mapping

Stakeholder

Mapping

Workshop

Facilitation

Service

Blueprinting

Ethnographic

Research

Stakeholder

Collaboration

Tools Covered

Mural

Miro

Google draw

Fig Jam

Prottapp

Survey monkey

Lessons in This Course

Each week one module of the course will be covered through 2 online sessions

Weekly assignments & peer to peer feedback to assimilate & practice hands on learning

One on One sessions with the instructor

Estimated learning time: 5 hours per week spread over 6 weeks.

Templates to work on assignments

AMBITIA

Start Advancing Your Career Now!

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Frequently Asked Questions

In this course, you’ll learn how to go through a robust service design process and which methods to use at each step along the way. You’ll also learn how to create a service design culture in your organization and set up a service design team. We’ll provide you with lots of case studies to learn from as well as interviews with top designers in the field. For each practical method, you’ll get downloadable templates that guide you on how to use the methods in your own work.

In a service design process, you use an in-depth understanding of the business and its customers to ensure that all the touchpoints of your service are perfect and, just as importantly, that your organization can deliver a great service experience every time. It’s not just about designing the customer interactions; you also need to design the entire ecosystem surrounding those interactions.

How the scope of Service Design encompasses customer interactions as well as behind-the-scenes business operations, and multiple delivery channels
What the most useful Service Design methods and approaches are, how to do them and how to avoid the most common mistakes, all with the help of examples, explanatory videos, templates and step-by-step guides
How to transition your career from UX Design to Service Design

This course contains a series of practical exercises that build on one another to create a complete service design project. The exercises are optional, but you’ll get invaluable hands-on experience with the methods you encounter in this course if you complete them, because they will teach you to take your first steps as a service designer. What’s equally important is that you can use your work as a case study for your portfolio to showcase your abilities to future employers! A portfolio is essential if you want to step into or move ahead in a career in service design.